Green4Life

Freshness With A Click

Terms & conditions

1. GENERAL

1.1 Definitions
1. "Customer" means you and all other persons who purchase the products under your Login, and, as the context requires, includes any person browsing Green4Life Online Shopping who is not registered to use it.

2. "GST" means goods and services tax chargeable in accordance with the Goods and Services Tax Act.

3. "Intellectual Property" means all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, and whether or not registered or registrable by any means, and the right to file an application for registration thereof.

4. "Login" means a Customer's personal username and password used to access Green4Life Online Shopping under that Customer's registration

5. "Premises" means the premises at the address specified by the Customer on their registration application, as amended from time to time.

6. "Products" means the products for sale in Green4Life Online Shopping

7. “Green4Life” includes all directors, shareholders, employees, contractors and agents of  Green4Life Pte Ltd

8. "Green4Life Online Shopping" means this internet site owned by Green4Life Pte Ltd, being the medium by which Products are offered for sale online by Green4Life Pte Ltd to the Customer

1.2 Use of Green4Life Online Shopping subject to terms and conditions
Your access to, and use of, Green4Life Online Shopping is subject to the following terms and conditions. By using Green4Life Online Shopping you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Orders placed through Green4Life Online Shopping constitute legal offers to purchase, and are capable of being accepted by Green4Life without any further reference to the Customer.

1.3 Terms and conditions to prevail
These terms and conditions shall prevail over any other document purporting to have a contractual effect, including the Store Policies.

1.4 Green4Life discretion to accept registration 
Green4Life has the absolute discretion to refuse the registration application of a potential Customer for any reason whatsoever.

1.5 Green4Life discretion to accept orders
Green4Life has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. Green4Life may cancel an order for any reason whatsoever.

1.6 Registration and access costs
No costs are payable to register to use Green4Life Online Shopping, but Customers are responsible for any costs incurred in using Green4Life Online Shopping, including any charges imposed by their internet service provider.

1.7 Suspension or termination
Green4Life may, at its absolute discretion, suspend or terminate the ability of any Customer to purchase Products through Green4Life Online Shopping for any reason whatsoever.

1.8 Customer liable for every order
Customers are liable for every order made under their Login.

1.9 Trading hours

An order submitted by a Customer before 10:00 pm will be processed and delivered on the next business day.

An order submitted by a Customer after 10:00 pm shall be deemed to have been accepted by Green4Life as order submitted on the following day.

1.10 Trade supplied
Unless otherwise agreed, Customers may not purchase Products through Green4Life Online Shopping for the purpose of resale.

1.11 Security of information
Green4Life shall use its reasonable endeavors to prevent any unauthorised entry into Green4Life Online Shopping. However, Green4Life Pte Ltd will not be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access

Why is Green4Life Online Shopping safe?
Safe technology systems – Green4Life  Online Shopping uses an internationally recognised encryption protocol to encrypt all personal data that you type into our site before it travels across the internet. Once we receive your data it is stored on a secure server behind Green4Life's firewalls, so that your personal details are not accessible from the internet by any third party.

1.12 Site content
While Green4Life has endeavoured to ensure that the information provided on Green4Life Online Shopping is free from error, Green4Life does not warrant its accuracy, adequacy or completeness, and Green4Life shall not be responsible or liable for any error in, or omission from, the information provided on Green4Life Online Shopping.

We reserve the right to make changes to the information provided on Green4Life Online Shopping at any time and without notice.

1.13 Use of the site
The Customer agrees not to use Green4Life Online Shopping for any purpose that is unlawful or prohibited by these terms and conditions. The Customer agrees that it will not interfere with any other party's use and enjoyment of Green4Life Online Shopping, or damage the operation of Green4Life Online Shopping.

2. PRICE

2.1 Pricing
The Customer shall pay Green4Life for the Products ordered at the price displayed at the time the order is submitted. No adjustments are made if the price of any Product ordered increases or decreases between the time the order is submitted and the time when that Product is delivered.

Prices and specials available on Green4Life Online Shopping may not necessarily be the same as the prices and specials available in Green4Life stores. Any prices and specials available in Green4Life stores will only apply to Products purchased through Green4Life Online Shopping if those prices or specials are specifically displayed on Green4Life Online Shopping, and vice versa.

Green4Life may vary the prices of the Products at any time without notice

2.2 Currency
The prices of Products are displayed in Singapore currency.

2.3 Prices inclusive of GST
The prices of the Products are inclusive of GST and any other sales tax.

2.4 Adjustments to price
The Customer will be notified of any adjustments made to the total price of their order on the invoice which will accompany the purchased Products on delivery.

2.5 Variation of order and price
If the Customer requests a variation to the order under clause 5 which Green4Life accepts then the price payable for the order will be adjusted accordingly to reflect the variation and recorded on the invoice.

2.6 Green4Life may set credit limits
Green4Life may from time to time set credit limits for individual Customers

3. PRODUCT AVAILABILITY, RANGE, SPECIALS AND QUALITY

3.1 Product availability
Every effort will be made to fulfill orders placed with Green4Life Online Shopping, but no member of Green4Life shall be liable to any person if Green4Life is unable to or declines to supply a Product for any reason whatsoever.

Green4Life reserves the right to limit quantities able to be ordered by, or delivered to, Customers. If a Customer's order is reduced in accordance with this clause, the price payable by the Customer for that order will be adjusted accordingly.

Green4Life may delay dispatch of orders that exceed reasonable household quantities due to stock availability.

3.2 Product range
Green4Life reserves the right to limit the range of products available to certain areas.

3.3 Specials
Specials are subject to availability while stocks last. Green4Life Online Shopping does not allow back orders for specials that are out of stock.

3.4 Product substitution
If Green4Life is unable to or declines to supply a Product ordered by a Customer, Green4Life may, except if the Customer otherwise directs, substitute a similar Product of equal or higher value. In this situation the Customer will only be charged for the substituted Product at the price of the Product originally ordered.

If Green4Life cannot make a substitution on this basis, Green4Life may substitute a similar Product with a lower value. In this situation the Customer will be charged the price of the lower value Product, as at the time of receipt of the initial order.

Green4Life reserves the right to refuse to substitute any particular Product for any reason whatsoever.

3.5 Product quality
If Green4Life agrees that a Product was delivered to a Customer in a damaged or spoiled condition, Green4Life shall, at the request of the Customer, refund the value of the relevant Product to the Customer (as at the date on which the Product was originally ordered).

4. PAYMENT

4.1 Method of Payment
Customers must pay Green4Life for the Products purchased by cash, NETS, cheque or credit card only. Green4Life Online Shopping does not accept any other form of payment, except those mentioned.

4.2 Payment by credit card
If a Customer's credit card is declined by its financial institution, delivery of the relevant order will not be made, and Green4Life will request the Customer to make alternative payment arrangements.

Green4Life reserves the right to refuse to accept payment from any particular Customer by credit card for any reason whatsoever.

4.3 Adjustments
If a Customer is invoiced an incorrect amount for any Product ordered, Green4Life shall be paid by, or refund to, the Customer the necessary adjustment amount to reflect the correct amount which should have been invoiced.

4.4 Debt collection
The Customer is liable for all costs and expenses associated with debt collection where the Customer defaults in payment for any order.

4.5 Change to payment policy
Green4Life may change at any time the way in which a Customer pays for Products, and any change will be notified to the Customer prior to the change coming into effect.

4.6 Vouchers
Gift vouchers may not be purchased through Green4Life Online Shopping.

5. VARIATION/CANCELLATION OF ORDER

(a)The Customer may vary or cancel the order up to the point in time that Green4Life  has commenced packing the order by contacting Green4Life.

(b) If the Customer wishes to cancel an order after the order has been packed, the customer will incur a cancellation fee, amounted to 50% of the cost of the order.

(c) Green4Life may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:

(i) The Products in that order are not available; or
(ii) There is an error in the price or the product description posted on the Site for the Product  in that order; or
(iii) That we reasonably believe your order has been placed in breach of these terms and conditions.

(d) In the event of a cancellation by Green4Life, Green4Life will endeavour to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order.

6. RETURNS POLICY

Green4Life Pte Ltd must be notified within 24hrs by email or by phone to receive a refund number. Refund can be by way of a credit or a replacement. A refund will only be given for damaged or poor quality product not for a change of mind or for not wanting the product.

7. PROPERTY/RISK

7.1 Products
Property and risk in the Products shall pass to the Customer on collection.

7.2 Login
The Customer shall keep their Login details safe and confidential at all times.

8. WARRANTIES

All representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions of merchantability and/or fitness for a particular purpose, tolerance to any conditions or similarity to sample are excluded to the fullest extent permitted by law. The Customer acknowledges that the Customer does not rely on any representation or statement made by or on behalf of Green4Life other than the express provisions of these terms and conditions. The Customer shall ensure that the Products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the Products. The Customer expressly acknowledges and agrees that no member of Green4Life Pte Ltd assumes any obligation or liability for any advice given, and that all such Products are accepted by the Customer entirely at the Customer's risk.

9. LIABILITY AND INDEMNITY

9.1 Product liability
The liability of Green4Life  whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a Product or any other breach of Green4Life’ obligations hereunder shall not in any event exceed an amount equivalent to the price of the relevant Product.

9.2 No liability for indirect loss
Green4Life shall not  be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to the Customer's use of, or inability to use, Green4Life  Online Shopping, or the delivery or failure to deliver any Products.

9.3 Indemnity
Notwithstanding any other term, the Customer agrees to indemnify Green4Life against all liabilities, losses, claims and expenses suffered or incurred by Green4Life, and all claims and demands made Green4Life, arising directly or indirectly out of the Customer's use of Green4Life Online Shopping, any breach of these terms and conditions, or the delivery or failure to deliver any Products.

10. INTELLECTUAL PROPERTY

All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to Green4Life Online Shopping and its contents is owned by, and shall at all times remain the exclusive property of Green4Life, its licensors and the providers of any other products and services accessible through Green4Life Online Shopping, and is protected by Singapore and international law. Nothing in these terms and conditions shall constitute any licence of Intellectual Property rights to the Customer.

11. FORCE MAJEURE

If the performance by Green4Life  of its obligations under these terms and conditions is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of Products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Green4Life). Green4Life  shall be excused from such performance to the extent of such prevention.

12. PRIVACY ACT

12.1 Collection of information
Green4Life Online Shopping contains applications which collect personal information about the Customer. Green4Life will only use this information to the extent authorised by the Customer, and will only disclose it in the manner set out below.

In using Green4Life Online Shopping the Customer authorises Green4Life to collect, retain and use their personal information for the purposes of:
(a) processing the Customer's registration application;
(b) assessing the Customer's credit-worthiness;
(c) undertaking any dealings or transactions with the Customer;
(d) enforcing any legal or other rights Green4Life may have against the Customer in any manner that Green4Life sees fit;
(e) sending the Customer any advertising or promotional material; and
(f) enhancing Green4Life Online Shopping so that Green4Life may offer you a better, more personalised and tailored service.

12.2 Collection from other sources
In using Green4Life Online Shopping the Customer further authorises Green4Life to collect personal information about the Customer from any other source available to Green4Life including but not limited to credit referral agencies, the Customer's bank (present and past), any other suppliers of products and services to the Customer and other persons or companies with whom the Customer has been associated.

12.3 Green4Life’s right to refuse application
If sufficient personal information is not supplied, or is not satisfactory to Green4Life, then Green4Life reserves the right to refuse to accept the person's application to register to use Green4Life Online Shopping.

12.4 Green4Life’s use of cookies
Green4Life Online Shopping uses 'cookies'. Cookies are an element of data that the website can send to your browser, which may then store it on your system. To use Green4Life Online Shopping you need to enable your browser to accept cookies.

12.5 Information retained by Green4Life
Any personal information supplied by the Customer may be retained by Green4Life until such time as the Customer requests that the information be removed.

12.6 Disclosure
Any personal information supplied by the Customer and retained by Green4Life may be disclosed to other persons or body corporates engaged by Green4Life  for or in relation to any of the purposes listed in clause 12.1 above, including but not limited to:
(a) Green4Life Pte Ltd employees.
(b) Research and/or marketing firms.
(c) Credit referral agencies.
(d) Business advisors.

Green4Life may also disclose aggregated shopper statistics to any party, provided that these statistics do not contain any information about identifiable Customers and their individual shopping habits.

12.7 Storage of personal information
Green4Life has taken many steps, from both technical and systems perspectives, to ensure that Customers' information is well protected. However it is important that Customers remember to never share their Login with any other person.
While Green4Life endeavors to keep the Customer's personal information collected on Green4Life Online Shopping secure and confidential, no member of Green4Life Pte Ltd shall be responsible for any breach of security caused by third parties, nor represents that Green4Life Online Shopping is completely secure.

12.8 Customer's rights of access
The Customer has the right under the Personal Data Protection Act 2012 (PDPA) to access and request to update and/or correct their personal information held by Green4Life. The Customer agrees to pay Green4Life the reasonable charges requested by Green4Life in relation to time and attendances involved in complying with the Customer's request in this regard.

Access and modification to a Customer's personal information held by Green4Life is available to the Customer in the "My Account" area of Green4Life Online Shopping. The Customer can also request a change to this information by telephoning Green4Life on (+65) 6913 8676.

13. CONSUMER PROTECTION (FAIR TRADING) ACT

The Customer acknowledges that where the Products are ordered for business purposes (as the term "business" is defined in the CONSUMER PROTECTION (FAIR TRADING) ACT (CPA), the provisions of the CPA shall not apply to the sale of the Products by Green4Life.

The Customer agrees that nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the CPA except to the extent permitted by the CPA, and all provisions of these terms and conditions shall be read as modified to the extent necessary to give effect to that intention.

14. ONLINE COMPETITIONS/PROMOTIONS

Competition terms and conditions can be found associated with each promotion on our competitions page.

15. LINKS TO AND FROM OTHER WEBSITES

15.1 Links to third party websites
Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by Green4Life. Green4Life does not monitor the content of any other website and is not liable or responsible in relation to any content on them. For the purposes of this clause a "third party website" is any website other than Green4Life Online, www.green4life.sg

15.2 Hyperlinks
The Customer agrees that it will not create a hyperlink to Green4Life Online Shopping without Green4Life Ltd express written permission. If a Customer does create a hyperlink to Green4Life Online Shopping, that Customer is responsible for all losses any member of Green4Life may suffer as a result of that link, whether direct or indirect. Linking to Green4Life Online Shopping is at the Customer's own risk.

16. VARIATION OF TERMS AND CONDITIONS

From time to time Green4Life Online Shopping may vary these terms and conditions without notice. Please check these terms and conditions periodically for changes. Your continued use of Green4Life Online Shopping after the terms and conditions have been changed indicates your acceptance of those changes.

17. GOVERNING LAW

Singapore law governs the use of Green4Life Online Shopping and these terms and conditions